Privacy Policy

Account and Service Data

VPNCG does not require an email address. You can create an account with a username and password; an email address is not required to open an account. The account system processes usernames, information needed to verify passwords, and account status to authenticate users, maintain login sessions and manage subscription access. Do not include personal information unrelated to using the service in your username.

Order records include the selected plan, order amount, payment status, transaction reference and refund processing records. They are used to confirm payment, provide subscriptions, reconcile accounts and handle disputes. Traffic usage and subscription status are used to manage allowances and do not represent browsing activity records. When you submit a support ticket, the system also processes your issue description, attachments and replies.

Scope of the No-Log Policy

VPNCG does not record which websites users visit, build browsing histories or retain connection logs that could be used to reconstruct browsing activity. Account-level traffic summaries are used for billing and allowance checks. They do not include specific websites or page content and are not used to create browsing profiles.

Temporary session state required to forward connections is used only for current communications; it is not retained as a historical connection log and is released when the session ends. Service troubleshooting is limited to error information and summary status that are not linked to specific browsing activity. Diagnostic information users voluntarily submit in support tickets is handled as support data. Please redact subscription links, credentials and unrelated content before submitting.

Site Analytics and Local Storage

Website analytics help us understand page visits, referral channels and button usage so we can improve content and identify interaction issues. Analytics on marketing pages are handled separately from activity on international routes and are not used to analyze which websites users visit through the subscription service.

Cookies and browser local storage are used to retain login status, interface preferences and necessary analytics state. The user panel stores login credentials locally so subsequent requests can verify your identity. Do not share these details with others, and log out after using a shared device.

You can restrict cookies or clear site data in your browser settings. After clearing data, you may need to log in again and reselect your preferences. If your browser blocks necessary storage, account features may not work properly. Clearing local data does not automatically delete your account or orders from the server.

Third-Party Payments and Required Disclosures

VPNCG supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or payment network. This service updates orders based on payment results and does not ask you to provide your payment account password in a support ticket. Third parties handle transaction data under their own rules.

Payment or refund checks use order and transaction reference information only as necessary. Blockchain transaction records are public, and their retention is not controlled by VPNCG. If disclosure is legally required, existing data is handled only to the extent required and necessary; this does not result in the creation of browsing activity records.

Data Retention and Deletion Requests

Account data is retained while account features are provided. Order and refund data is retained until account reconciliation, dispute handling and applicable legal obligations are complete. Support tickets and diagnostic attachments are retained only while an issue is being resolved and for any necessary review. Analytics data is deleted or de-identified after its statistical purpose has been served. Data that is no longer needed is not kept indefinitely.

Log in to the user panel and use the account support ticket to request access to, correction of or deletion of your account data. We verify account ownership before processing a request to prevent someone else from deleting your data. If some records cannot yet be deleted because of an open order, dispute or legal obligation, we will explain why and what must be retained. Deleting your account may also affect subscription use and future access to records.

Policy Updates and Privacy Questions

When data-handling practices change, this page will be updated along with its last-updated date. Significant changes to processing purposes, data categories or user rights will be announced on the website or in the user panel. Where separate consent is legally required, we will follow the applicable requirements.

If you have questions about this policy, storage purposes or deletion requests, contact us through an account support ticket. Explain which feature and request are involved, and avoid submitting passwords or complete subscription links. Please also review the Terms of Service for service use and refund rules.